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Contact Us

Got a question? Need travel or ticket advice?

You can email our Customer Services department from our Frequently Asked Questions section. Please view our FAQs and email a Customer Services advisor. This is the easiest and quickest way to contact us via email.

Other Feedback

If you have a complaint or commendation about any aspect of our service, or need to contact us regarding lost property. View our FAQs and email a Customer Services advisor to register your details with our Customer Relations department. Please note that this department cannot offer ticket, travel or booking advice.

Journey advice, ticket amendments, refunds and cancellations

For advice, ticket amendments, refunds and cancellations, please call our dedicated booking line on 08717 818178 - open 24/7. Calls cost 10p per minute plus network extras.

Disabled Persons Travel Helpline

If you are travelling in a wheelchair or require assistance, please call our helpline on 08717 818178 (option 4) before booking and at least 36 hours in advance of your travel date. Lines are open 24/7, calls cost 10p per minute plus network charges. A textphone is provided for customers who are deaf or hard of hearing on 0121 455 0086.

Head Office

Eurolines (UK) Ltd
Birmingham Coach Station
Mill Lane
Digbeth
Birmingham
B5 6DD

Email the Managing Director

If you'd like to submit your comments, thoughts or issues to our Managing Director John Gilbert, you can do so using our online form. Messages sent via this form are also monitored by our executive complaints team. Note that this email is not being monitored 24/7. For urgent operational queries please call our helpline on 08717 818178.

Contact John Gilbert










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