Got a question? Need travel or ticket advice?
You can email our Customer Services department from our Frequently Asked Questions section. Please view our FAQs and email a Customer Services advisor. This is the easiest and quickest way to contact us via email.
If you have a complaint or commendation about any aspect of our service, or need to contact us regarding lost property.View our FAQs and email a Customer Services advisor to register your details with our Customer Relations department. Please note that this department cannot offer ticket, travel or booking advice.
Journey advice and bookings
For journey advice and booking, please dial 08717 818177 – open 08:00-22:00 7 days a week. Calls to this number cost 13 pence per minute plus your telephone company’s access charge.
Ticket amendments, refunds and cancellations
For ticket amendments, refunds and cancellations, please call our dedicated booking line on 03717 818181 - open 08:00-22:00 7 days a week. For ticket amendments on UK-inbound tickets whilst you are abroad, please call 0033141862421 - open 08:00 to 21:00 local time 7 days a week.
Disabled Persons Travel Helpline
If you are travelling in a wheelchair or require assistance, please call our helpline on 03717 818181 (option 2) before booking and at least 48 hours in advance of your travel date. Lines are open 08:00-22:00 7 days a week. A textphone is provided for customers who are deaf or hard of hearing on 0121 622 2717.
Eurolines (UK) Ltd
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If, after contacting us or through emailing firstname.lastname@example.org, you don’t feel that we have resolved your complaint satisfactorily, you may want to:
• Contact Bus Users UK to see if they can review your complaint – http://www.bususers.org/complaints/
• Use the ODR platform to submit your complaint – the ODR platform is an European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically- http://ec.europa.eu/consumers/odr/