Looking for your ticket? Click here to view and print previously booked tickets.

Email us

Got a question? Need travel or ticket advice?

You can email our Customer Services department from our Frequently Asked Questions section. Please click here to view our FAQs and email a Customer Services advisor. This is the easiest and quickest way to contact us via email.

Other feedback

If you have a complaint or commendation about any aspect of our service, or need to contact us regarding lost property, please click here to register your details with our Customer Relations department. Please note that this department cannot offer ticket, travel or booking advice.

Phone us

Journey advice, ticket amendments, refunds and cancellations

For advice, ticket amendments, refunds and cancellations, please call our dedicated booking line on 08717 818181 between 08:00 and 20:00. Calls cost a maximum of 7.91 pence a minute for BT customers. Mobile and other networks may vary.

Disabled Persons Travel Helpline

Our Disabled Persons Travel Helpline can be contacted on 08717 818179. A textphone is provided for customers who are deaf or hard of hearing on 0121 455 0086.

Head Office

National Express Limited
Ensign Court
4 Vicarage Road
Edgbaston
Birmingham
B15 3ES